Refund policy

At HOMINEST, we prioritize customer satisfaction and strive to provide you with high-quality products.

We offer returns under the following conditions:

Damaged Product or Mismatched Order: If the product you receive is damaged or does not match the item you ordered on our website, you may request a return.

Please note the following terms:

Approval Basis: Returns are only accepted on an approval basis and must be requested within 2 days of receiving the product.

Notification Requirement: You must notify us of your return request within the 2-day window by sending an email to contact@shophominest.com. Include your order details and a description of the issue with the product.

Unused and Unaltered Condition: The product must be unused and in its original condition with all tags and packaging intact. We cannot accept returns for products that show signs of use or damage caused by the customer.

No Return or Exchange for Other Reasons: Apart from cases of damage or mismatched orders, we do not accept returns or exchanges.

Once we receive your return request and verify that it meets our criteria, we will provide you with further instructions on how to proceed with the return.

We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience at HOMINEST.

Refunds
Once we approve your return request, provided it matches the specified criteria outlined in our return policy, and we receive the returned product item, we will initiate the refund process.

We will refund the amount to your original payment method within 7 business days.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@shophominest.com.

Cancellation

• If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided the order has not been shipped.